Visit Japan Web is a Digital Agency service for completing arrival procedures for immigration and customs, and the tax-free shopping service, online. Visitors entering Japan from overseas can use it, and so can people returning to Japan. It was launched in December 2021, and the Digital Agency's landing page explains how to use it.12
What is Visit Japan Web for?
The Digital Agency describes Visit Japan Web as a service for doing arrival procedures (immigration and customs) and the tax-free shopping service online.1
Its case study adds that the service is meant to let people complete immigration and customs procedures at the airport where they arrive, using digital technology towards what it calls contactless travel.2
Who can use it?
People entering Japan from overseas, and also people returning to Japan.12
Who runs it, and since when?
The Digital Agency of the Government of Japan provides the service. It was launched in December 2021, and the agency says it works with the related ministries and agencies to keep it running stably and make it easier to use.2
What has changed since it launched?
- One code instead of two. At first the service issued two 2-D codes, one for immigration and one for the customs declaration; in January 2024 the agency unified them into one.2
- Shared kiosks. The agency says shared kiosks have been introduced, starting with major airports, so that passport and declaration information can be given to immigration and customs at the same time.2
- Languages. The service has pages in Japanese, English, Chinese, Korean and Vietnamese; the Vietnamese page was added in the summer of 2024.2
Where is the official site?
The Digital Agency's policy page sends users to the Visit Japan Web landing page for information on how to use the service.1
We do not describe the registration or arrival steps here; follow the official landing page.
What this page cannot tell you
- A machine-translated source. The Digital Agency's case study is an automatic English translation, as the page itself says, so we paraphrase it and do not quote it.
- No step-by-step guide. This page explains what the service is for, not how to fill it in.
- Dates of the pages. The policy page was last updated in July 2024 and the case study in October 2025; details such as languages and kiosks may have changed since.12
- Tax-free shopping is covered elsewhere. This page does not explain how tax-free shopping itself works; see our page on it.
Related: How does Japan's tax-free shopping change on 1 November 2026? · What taxes do visitors pay in Japan in 2026? · Can you bring your medicines into Japan?.
Key takeaways
- Visit Japan Web handles arrival procedures for immigration and customs, and the tax-free shopping service, online.
- Both visitors from overseas and people returning to Japan can use it.
- It is run by Japan's Digital Agency and launched in December 2021.
- What we would skip: relying on unofficial guides for the steps; the Digital Agency points users to its own landing page for how to use the service.
Sources
All facts on this page come from two Digital Agency pages: its policy page on Visit Japan Web (last updated 16 July 2024) and its case study of the service (last updated 17 October 2025), both read on 5 October 2026. See how we research.
- Digital Agency, Government of Japan, Visit Japan Web (policy page, last updated 16 July 2024). Read it. Accessed 5 October 2026. 出典：デジタル庁ウェブサイト（https://www.digital.go.jp/en/policies/visit_japan_web）PDL1.0（https://www.digital.go.jp/en/resources/open_data/public_data_license_v1.0）
- Digital Agency, Government of Japan, Case 5: Visit Japan Web, in the Guidebook for Introducing the User Perspective in Administrative Services (last updated 17 October 2025; English machine translation provided by the agency). Read it. Accessed 5 October 2026. 出典：デジタル庁ウェブサイト（https://www.digital.go.jp/en/resources/user-centered-approach-guidebook/case-study/visit-japan-web）PDL1.0（https://www.digital.go.jp/en/resources/open_data/public_data_license_v1.0）
Changes made. We summarised the Digital Agency's English pages in our own words; because the case study is a machine translation, we paraphrased it rather than quoting it. 「Visit Japan Web」（デジタル庁）（https://www.digital.go.jp/en/policies/visit_japan_web）を加工して作成。「Case 5: Visit Japan Web」（デジタル庁）（https://www.digital.go.jp/en/resources/user-centered-approach-guidebook/case-study/visit-japan-web）を加工して作成。Edits by Gallivanting Gadabout. The Digital Agency does not endorse this page.